Exchange & Return Policy
At Cases Accessories, we are committed to providing you with a smooth and reliable shopping experience. Please read our exchange and return policy carefully before placing an order.
Exchange Policy
We accept product exchanges under the following conditions:
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You received a different product or model than what you ordered.
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The product you received is defective or damaged upon arrival.
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The item must be unused, in its original packaging, with all accessories intact.
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Exchange requests must be made within 3 days of receiving the order.
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If the requested replacement item is out of stock, we will contact you for alternative options.
Return Policy
We accept returns only in the following case:
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If the requested replacement product is unavailable, we will initiate a return or refund.
Please note:
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Returns will not be accepted for minor color, texture, or design variations as lighting and display settings may cause slight differences.
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Returns are not accepted for personal preference or change of mind.
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All returned items must be unused, undamaged, and sent back in their original packaging.
Important Notes
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If your parcel appears damaged upon delivery, please record an unboxing video and contact us immediately.
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For defective or incorrect items, share clear photos or videos as proof within 3 days after delivery.
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Products damaged due to misuse or improper handling are not eligible for exchange or return.
Customer Support
For assistance, contact our support team:
📞 9354107854
📧 support@casesaccessories.in
Our team is available Monday to Saturday, 10 AM – 7 PM.