At Casesaccessories, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website (“Site”).
Information We Collect
When you use our Site, we may collect the following types of information:
Device Information
This includes your browser type, IP address, time zone, cookies, pages or products viewed, and how you interact with our website.
Order Information
This includes your name, billing and shipping address, payment details (such as card information), phone number, and email address.
Customer Support Information
Any details you provide when contacting us for assistance.
We collect this information to process your orders, improve your shopping experience, and provide better customer support.
Sharing Your Personal Information
We may share your information with trusted third parties, including:
- Shopify, our e-commerce platform provider
- Payment processors, delivery partners, and service providers
- Marketing and analytics platforms
- Legal authorities when required by law or to protect our rights
Behavioural Advertising
We may use your information to show relevant ads and marketing content through platforms such as Google and social media. These ads are based on your browsing and purchase activity.
You can manage your ad preferences through your browser settings or directly via platforms like Google and Facebook.
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate order updates, offers, and promotions
- Provide customer support
- Improve our website and services
- Send promotional messages, including calls and SMS through third-party tools
Lawful Basis for Processing
We process your personal data based on:
- Your consent
- Contractual necessity (order fulfillment)
- Legal obligations
- Legitimate business interests (such as improving services and marketing)
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or until you request deletion.
Automated Decision-Making
We do not use fully automated decision-making systems that significantly affect your rights. However, limited automation may be used by Shopify for fraud detection and prevention.
Selling Personal Data
Under certain laws, some data-sharing practices may be considered a “sale” of personal information. Where applicable, you will have the option to opt out.
Your Rights (GDPR & CCPA)
Depending on your location, you may have the right to:
- Access your personal data
- Correct or update your information
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent
- Request data portability
To exercise these rights, please contact us.
Cookies Policy
We use cookies to enhance your browsing experience and personalize content. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
Do Not Track
Our website does not respond to “Do Not Track” signals from browsers.
Policy Updates
We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Any changes will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at:
support@casesaccessories.com
Refund & Reshipment Policy (Prepaid Orders)
All prepaid orders are processed and shipped only after successful payment confirmation.
If an order is not delivered due to reasons not attributable to the company—such as incorrect address, incomplete details, unreachable phone number, customer unavailability, refusal to accept the order, or repeated delivery failures—it will be marked as RTO (Return to Origin).
In such cases, no refund will be issued, as the order was processed and shipped correctly from our end.
However, customers may request a reshipment of the same order under the following conditions:
- A reshipping fee of ₹200 will be charged
- The order will be re-dispatched only after the reshipping fee is successfully paid
The company is not responsible for delivery failures caused by:
- Incorrect or incomplete shipping details
- Customer unavailability at the time of delivery
- Refusal to accept the order