At Casesaccessories, your satisfaction is our priority. If your order is defective or not what you expected, we’re here to make it right with a hassle-free return and full refund.
🕒 Return Window
You may request a return within 3 days of receiving your order.
✅ Conditions for Return
To be eligible for a return, please ensure:
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The item is defective, damaged, or different from what you ordered.
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The product is unused and in its original condition, with all packaging and tags intact.
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You provide proof of purchase (invoice or order confirmation).
🚫 Non-Returnable Items
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Returns that do not meet the above conditions may be declined.
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Certain items, such as personalized products or digital downloads, are non-returnable.
📦 How to Initiate a Return
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Contact Us within 3 days of delivery:
📞 Call us at 9910994753 (Monday to Saturday | 10:00 AM – 6:00 PM)
📧 Email: support@cosmosjoy.in -
We’ll provide you with a return shipping label and step-by-step instructions.
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Once we receive and inspect the item, we’ll process your refund within 24 hours.
💳 Refunds
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Refunds are issued to the original payment method.
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It may take a few business days for the refund to reflect in your account, depending on your bank or payment provider.
We’re committed to giving you the best experience possible. If you have any questions about returns or need help, don’t hesitate to reach out—we’re always happy to help